FAQ's

1. Other than standard ice cubes, what can I use to cool the water in my IceMan Clear Unit?

Acceptable methods of cooling the water include putting water in Red Solo Cups or Tupperware and freezing them to make larger ice blocks which can be removed, then dumped into the unit.

2. Can I freeze water bottles and place them into the IceMan Clear unit?

No, this is not recommended for a couple of reasons. First, the plastic from the bottle creates a barrier between the ice and the water in the unit which can prevent the water from reaching optimal therapeutic temperature. Secondly, paper and/or glue from the water bottle label can break down into the water in the unit, creating issues if it travels into the hose/pad

3. The pad doesn’t seem to feel very cold. How do I know the water is cold enough?

Any temperature below 12.5°C is in the therapeutic range for cold therapy. Our semi-closed loop system utilizes a mixing chamber and has a flow rate that delivers the water into the pad within the optimal treatment range 3°C – 6°C. Double check to make sure you have appropriately filled the unit with enough ice to cool the water.

4. It seems like my IceMan Clear unit is not working, but I cannot figure out exactly what is wrong. What should I do?

First steps are to attempt to troubleshoot the unit by following the troubleshooting checklist on the Donjoy Website. If you are still unable to find and/or solve the issue with the unit, you can reach out to Donjoy product specialists.

5. What is the best way to clean my IceMan Clear Unit?

Visit the Donjoy website to see a full video on how to clean and store your unit.

Warning content: This device can be cold enough to cause serious injury. DO NOT use this device without a prescription from a physician.

(Note: This item is non-returnable due to hygiene reason)