Payment | Shipping | Returns

We normally dispatch orders within 48 hours (Mon-Fri Only) unless stated otherwise in the listing. Please check the "Estimated Delivery" in the Postage & Payments tab in the listing and note that delivery to remote and regional areas may take a little longer.

    Guarantee

If there is any problem, please contact us. We have been in business for 20 years and we would rather issue a refund or a relacement item than have an unhappy customer.

We guarantee all items are genuine studio release products - no copies, counterfeit or faulty versions.

If there is an issue with the playback of the item (the item is faulty), please contact us within 7 days of receipt so that we can resolve the issue for you. Please note, this does not include instances where you've purchased say, a region 2 DVD and it won't play in your region 4 player. You must check first that your player can play the region of the disc you are about to purchase.

Under the new ACL requirements administered by the ACCC, we would also like to state that all claims with respect to defective items will be handled through Baraka Trading at the address displayed when you purchase (and on packaging). You can contact us via Shopifymessage system.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Thank you for shopping at Baraka!